No Love Lost for an SME

I have started to live with it and so has my customers. As more and more technical documentation is done in multiple locations scattered across geographies, it is inevitable that we learn to adapt. In the context of Blue Dots Consultancy Services, I see a signboard that says, “adapt or lose out”.
In my experience, the main issues besides from the documentation writing standards that may differ, there is a an Subject Matter Expert (SME)experience or the domain experts, who are located at various locations and things could become difficult while interacting with them in various time zones.

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  • The best way to source documentation is getting a face-to-face interview with an SME. With the time zone differences and locations, documentation timeline may change. SMEs may have their own line of work and getting their time to contribute may be tough.  
  • Language can be an issue at times. With all due respects, English is the second language of a many of nations and it becomes extremly difficult when you have to explain each and every question repeatedly.  A good idea would be to create a  video recording of the SME demonstrating a new feature. As more technical authors read specs and come out their documentation, the videos can be useful.
  • Sometimes, owning to time constraint, you expect the SME to provide the details quickly.  But time may be a factor stopping you from collating the inputs. Consider working with a shared review tool like Acrobat Pro X or an Author-it Reviewer. It allows you the opportunity to have real-time inputs coming straight to your documentation set.

About Blue Dots Consultancy Services:-Pioneered in the year 2014 and based out of Bengaluru (India), Blue Dots Consultancy Services is one of the agile and just-in-time Consulting startups that creates innovative solutions for solving critical business problems faced by the Content management and Documentation industry. Coupled with exceptional customer centric mindset and the hunger to create success for the ecosystem, Blue Dots believes that it can create disruption in the industry and create its niche. Hardly a few months into operations, Blue Dots has already delivered a good number of successful projects and is in discussion with a few large customers. You can read the company services here.

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